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Privacy policy

In short, we respect your privacy in the same way you respect ours. We say this first as it’s what governs how we make decisions on what to do and what not to do.

We ask for things we need to serve you. So let’s understand what we do with information you provide.

What information do we retain (store on our system)

We keep the information you enter when you register along with details of the products you select while on the site.Also any comments you may enter or messages you send us.

We DO NOT keep any of the financial information you enter eg your card number. We leave that up to the banks and payment gateway companies.

Information regarding payments

Depending on your location, there are a few payment options available. Information that we send to the providers of these payment options is:

  • Your name as you have provided it
  • Your billing address as you have provided it
  • What you are purchasing and the amount
  • Your shipping address
  • And for some methods, your credit card details.

Information regarding shipping

At the quote stage (when your just browsing and adding items to your cart), we share your postcode, city and the value and weight of the items you select. At this point, no information about you is shared.

At the time we book the shipping we share:

  • Your name
  • Your shipping address
  • What the goods are
  • The value of the goods (what you paid for them)

Forum

Once operational, anything you enter into the forum is public. We don’t control this, so it’s completely up to you what you want to share.

Exceptions to the above

The only exception is where we are required or compelled by law and if we discover activities you are involved with which are illegal. In these circumstances we will provide any or all of your details to the appropriate authorities.

Where is data stored

We have our data both within Australia, Singapore and the US.

You should assume that third parties like payment gateway companies and shipping companies would store data outside of your country.


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