We've tried to keep this as simple as possible. As a registered customer making a purchase via the online store, you earn one point for every whole dollar spent in an order. You can then convert those points to a voucher which you can use on a future purchase.
You do need to be a registered customer, ie using annonymous checkout doesn't work as the system doesn't know where to apply the points. Also, for pickup and free delivery transactions, points are not awarded as it's not possible to track and or credit the points at this time. Only
The points get added to your account when the transaction stage changes to 'preperation in progress' (the stage we physically acknowledge the order and begin preparing it).
Points convert to voucher dollars (which are equivelant in value to Australian Dollars on Electron Hobbies on-line shop) at a rate of $0.02 per point. We know it's not a lot, but it does add up.
Delivery cost does not count to the loyalty points, only product cost.
If a refund is performed, the points are deducted from your account for that order. If there is insufficient balance because you have used those points on another order, the refund will be adjusted to reflect that difference.
To use your points, you need to convert them to a voucher. Go to your account section (the top of the left column) and select the 'My Loyalty Points' link. It will show you how many points you have and will provide a link that allows you to convert your points. Simply click on the link. The system will validate you want to do this. NOTE: Vouchers are valid for 12 months, points don't expire, so don't convert until you are ready to use.
Once you have converted your points, a code will be listed on the page which you enter at checkout to apply the discount.
Questions, just ask. We're more than happy to help.